Guest Experience Lead - Telecom Hospitality

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Dubai seeks a Guest Service Officer - Telecommunication to ensure exceptional guest experiences. Responsibilities include managing calls, providing outstanding service, and attending to guests' needs. Ideal candidates should have a diploma or degree in hospitality and 2-5 years of experience, fluent in English with a second language preferred. This is a full-time role with no remote work options.

Qualifications

• 2 to 5 years experience depending on education and career background.
• Fluent in English and a 2nd language is a plus.

Responsibilities

• Manage all calls to the hotel per Brand Standards.
• Offer exceptional friendly and engaging service.
• Attend to hotel guests in all communications.

Skills

Fluent in English

Exceptional customer service

Effective communication

Education

Diploma or degree in vocational hospitality or Room Division

Job description

A leading hotel chain in Dubai seeks a Guest Service Officer - Telecommunication to ensure exceptional guest experiences. Responsibilities include managing calls, providing outstanding service, and attending to guests' needs. Ideal candidates should have a diploma or degree in hospitality and 2-5 years of experience, fluent in English with a second language preferred. This is a full-time role with no remote work options.