Guest Experience Lead - Personal Service & VIP Care

AccorHotel; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel chain in Ras al-Khaimah seeks a dedicated Guest Relations professional to oversee operations and provide personalized service. The ideal candidate will ensure high standards are met, manage guest complaints, and maintain privacy. This role supports a welcoming atmosphere, requiring flexibility and team cooperation for smooth operations. Full-time position with no remote work options.

Responsibilities

• Oversee Guest Relations operations ensuring hotel standards are followed.
• Provide personalized service and ensure guests have a warm welcome.
• Manage guest complaints professionally and maintain guest privacy.

Job description

A luxury hotel chain in Ras al-Khaimah seeks a dedicated Guest Relations professional to oversee operations and provide personalized service. The ideal candidate will ensure high standards are met, manage guest complaints, and maintain privacy. This role supports a welcoming atmosphere, requiring flexibility and team cooperation for smooth operations. Full-time position with no remote work options.