Guest Experience Lead – Front Office, Four-Star Hotel

FAIRMONT; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai seeks a Front Office staff member to enhance guest satisfaction and manage check-in/check-out procedures. Ideal candidates will have experience with a Property Management system like Opera and excellent English communication skills. Knowledge of other languages is a plus. This is a full-time position within a reputable four-star hospitality environment offering a unique experience.

Qualifications

• Excellent verbal and written communication skills are essential.
• Prior experience working with Opera or a related Property Management system is required.
• Arabic speaking candidates are encouraged to apply.

Responsibilities

• Ensure guest satisfaction by addressing requests and complaints timely.
• Assist with check-in and check-out for all hotel guests.
• Provide cashiering services and maintain good guest relations.
• Help guests plan their leisure time.
• Act as an ambassador for Accor Hospitality throughout the guest experience.
• Adhere to hotel standard operating procedures.

Skills

Excellent verbal and written English communication

Knowledge of other languages

Experience with Opera or related Property Management system

Job description

A luxury hotel in Dubai seeks a Front Office staff member to enhance guest satisfaction and manage check-in/check-out procedures. Ideal candidates will have experience with a Property Management system like Opera and excellent English communication skills. Knowledge of other languages is a plus. This is a full-time position within a reputable four-star hospitality environment offering a unique experience.