Guest Experience Lead — Front Desk Supervisor

Hyde Hotels; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global hospitality brand in Dubai seeks a dedicated front desk supervisor to manage staff and ensure optimal guest satisfaction. Responsibilities include welcoming guests, handling check-in/check-out, maintaining financial accuracy, and addressing guest inquiries. Ideal candidates should possess strong communication skills and the ability to work in a multi-cultural environment. This role offers a vibrant atmosphere to further develop your hospitality career.

Responsibilities

• Manage and supervise staff for optimal guest satisfaction.
• Greet guests in a friendly manner and use their name.
• Register and room all arrivals according to procedures.
• Handle check-in, check-out, and room change processes.
• Maintain cashier float and daily money reports.
• Cash personal checks and assist with currency exchange.
• Attend to guest complaints and inquiries timely.
• Conduct shift briefings to communicate hotel activities.

Skills

Good written communication skills in English

Good verbal communication skills in English

Ability to work cohesively with co-workers

Ability to focus attention on guest needs

Ability to promote positive relations with guests

Ability to handle difficult guests

Understanding of multi-cultural environments

Job description

A global hospitality brand in Dubai seeks a dedicated front desk supervisor to manage staff and ensure optimal guest satisfaction. Responsibilities include welcoming guests, handling check-in/check-out, maintaining financial accuracy, and addressing guest inquiries. Ideal candidates should possess strong communication skills and the ability to work in a multi-cultural environment. This role offers a vibrant atmosphere to further develop your hospitality career.