Guest Experience Lead: Front Desk & Raffles Club

RAFFLES; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain is seeking a Front Desk Manager to oversee all front desk activities, including guest check-in/out and cash handling. The ideal candidate will have at least 2 years of guest relations experience in a four or five-star hotel and must possess strong communication skills in English. This role requires attention to detail, the ability to manage guest inquiries, and the capability to work in a multi-cultural environment, ensuring every guest has a positive experience.

Qualifications

• Minimum 2 years guest relations experience preferably in a four or five star hotel.

Responsibilities

• Greet guests at all times in a friendly manner.
• Perform check in, check out, and ensure data accuracy.
• Maintain cashier float and report daily.
• Assist with currency exchange and guest inquiries.
• Attend to guests’ complaints and requests.

Skills

Strong written and verbal communication skill in English

Ability to develop rapport with colleagues

Ability to work cohesively with co-workers

Ability to focus attention on guest needs

Ability to promote positive relations with guests

Judgment in difficult guest situations

Understanding of multi-cultural environments

Education

Post Secondary Education or relevant qualifications in Hotel Management

Job description

A luxury hotel chain is seeking a Front Desk Manager to oversee all front desk activities, including guest check-in/out and cash handling. The ideal candidate will have at least 2 years of guest relations experience in a four or five-star hotel and must possess strong communication skills in English. This role requires attention to detail, the ability to manage guest inquiries, and the capability to work in a multi-cultural environment, ensuring every guest has a positive experience.