Guest Experience Host — Reservations & Service (Dubai Onsite)

Alabbar Enterprises & ANOTHER; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality group in Dubai is seeking a Customer Service Representative to be the first point of contact for customers, managing reservations and ensuring a memorable dining experience. The ideal candidate will have previous experience in hospitality, excellent English communication skills, and the ability to handle stressful situations with poise. This role offers a supportive team environment and opportunities for career growth.

Benefits

Supportive and friendly team

Career growth opportunities

Competitive salary and benefits

Qualifications

• Previous experience in a similar role or in the hospitality industry.
• Good organizational skills and attention to details.

Responsibilities

• Manage reservations using our online system.
• Coordinate with kitchen and wait staff for smooth operations.
• Handle customer inquiries and complaints professionally.
• Ensure customer satisfaction by providing excellent service.
• Show guests to their tables and introduce the concept.

Skills

Excellent English communication skills

Interpersonal skills

Organizational skills

Ability to handle stressful situations

Attention to detail

Tools

Restaurant reservation systems

CRM system

Job description

A leading hospitality group in Dubai is seeking a Customer Service Representative to be the first point of contact for customers, managing reservations and ensuring a memorable dining experience. The ideal candidate will have previous experience in hospitality, excellent English communication skills, and the ability to handle stressful situations with poise. This role offers a supportive team environment and opportunities for career growth.