Guest Experience Host: Reservations & Service

Alabbar Enterprises & ANOTHER; Sharjah; On-site; AED 60,000 - 120,000; Full time

Job summary

A UAE-based retail group is looking for a customer service manager to coordinate reservations and ensure excellent dining experiences. Responsibilities include managing customer queries, coordinating with staff, and being the first point of contact for guests. Ideal candidates will have experience in hospitality, strong communication skills, and the ability to maintain calm in stressful environments.

Benefits

Supportive and friendly team

Career growth opportunities

Competitive salary and benefits

Qualifications

• Previous experience in a similar role or in the hospitality industry.
• Excellent communication skills and ability to work under pressure.
• Attention to detail and knowledge of reservation systems.

Responsibilities

• Manage reservations using our online system.
• Coordinate with kitchen and wait staff for smooth operation.
• Handle customer inquiries and complaints professionally.
• Ensure customer satisfaction through excellent service.
• Answer phone calls according to company standard procedures.
• Relay information regarding allergies to service staff.
• Show guests to their tables and introduce the concept.
• Accommodate special seating requests.
• Be knowledgeable about menu items and recommendations.

Skills

Excellent English communication

Interpersonal skills

Organizational skills

Ability to handle stressful situations

Knowledge of restaurant reservation systems

Job description

A UAE-based retail group is looking for a customer service manager to coordinate reservations and ensure excellent dining experiences. Responsibilities include managing customer queries, coordinating with staff, and being the first point of contact for guests. Ideal candidates will have experience in hospitality, strong communication skills, and the ability to maintain calm in stressful environments.