Guest Experience Host - Front Desk & Check-In

Hilton; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality company in Dubai is seeking a Guest Service Agent to provide exceptional reception services and ensure a positive experience for our Guests. The ideal candidate should have a strong customer service background, excellent communication skills, and the ability to work in a team. You will be responsible for check-in/out processes, responding to guest queries, and maintaining high standards in service delivery.

Qualifications

• Previous experience in a customer-focused industry.
• Commitment to delivering a high level of customer service.
• Calm, efficient, and organized.

Responsibilities

• Provide reception services for Guests.
• Ensure an efficient reception experience for Guests.
• Maximize room occupancy and up-sell hotel services.

Skills

Customer service

Communication skills

Multi-tasking

Attention to detail

Job description

A leading global hospitality company in Dubai is seeking a Guest Service Agent to provide exceptional reception services and ensure a positive experience for our Guests. The ideal candidate should have a strong customer service background, excellent communication skills, and the ability to work in a team. You will be responsible for check-in/out processes, responding to guest queries, and maintaining high standards in service delivery.