Guest Experience Front Desk Operator

Al Maha Arjaan by Rotana; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A premier hotel in the region is seeking dynamic Front Office professionals to enhance guest experiences and deliver high-quality service. Responsibilities include managing guest calls, maintaining communication with departments, and ensuring guest satisfaction. The ideal candidate should possess a diploma in hospitality, excellent communication skills, and familiarity with Opera system. Join a vibrant, multi-cultural team in a fast-paced environment.

Qualifications

• Previous work experience in a similar role is ideal.
• Strong communication skills in English are essential.
• Computer literacy is required.

Responsibilities

• Receive guest calls professionally and friendly.
• Maintain effective communication with departments.
• Handle queries politely and exceed guest expectations.
• Ensure proper operation of the switchboard.
• Take messages for guests and management.

Skills

Excellent written communication

Excellent verbal communication

Voice modulation

Customer focus

Adaptability

Teamwork

Education

Diploma/degree in hospitality

Tools

Opera system

Job description

A premier hotel in the region is seeking dynamic Front Office professionals to enhance guest experiences and deliver high-quality service. Responsibilities include managing guest calls, maintaining communication with departments, and ensuring guest satisfaction. The ideal candidate should possess a diploma in hospitality, excellent communication skills, and familiarity with Opera system. Join a vibrant, multi-cultural team in a fast-paced environment.