Guest Experience Expert - GRA

St. Regis Hotels & Resorts; Abu Dhabi; On-site; AED 40,000 - 70,000; Full time

Job summary

St. Regis Hotels & Resorts in Abu Dhabi is seeking a Guest Experience Expert to deliver outstanding service throughout the guest stay. You will engage guests, handle requests, and ensure smooth check-in/check-out while maintaining the brand's standards and personal appearance.

Ideal candidates bring a high school diploma and at least 2 years in luxury hotels, with a proactive, professional approach to operations and guest engagement in a fast-paced environment.

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: 2 years in luxury hotels.
• License or Certification: None.

Responsibilities

• Process operational needs and guest requests as part of daily tasks.
• Complete reports and document activities for shift handovers.
• Share highlights of the local area to guests and guide on amenities.
• Maintain professional appearance, confidentiality, and adherence to policies.

Education

High school diploma or GED equivalent

Job description

Additional Information

Job Number 26116654

Job Category Rooms & Guest Services Operations

Location Nation Tower, Corniche, Abu Dhabi, United Arab Emirates, United Arab Emirates,VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands‑on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Preferred Qualifications

Education High school diploma or G.E.D. equivalent.

Related Work Experience 2 years related work experience in a luxury hotels.

License or Certification None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.