Guest Arrival Expert Doorman

St. Regis Hotels & Resorts; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

St. Regis Hotels & Resorts in Dubai invites applications for Guest Arrival Expert to enthusiastically welcome guests at arrival and assist throughout their stay. You will handle a range of services and help ensure memorable experiences from check-in to departure.

Success means delivering refined service, maintaining confidentiality, and following Marriott standards while representing our luxury brand in Palm Jumeirah. This role expects physical activity on shift and a professional appearance.

Qualifications

• High school diploma or G.E.D. equivalent.
• No related work experience.
• No supervisory experience.
• License or Certification: None

Responsibilities

• Guide guests through arrival and departure experiences.
• Process operational needs and address guest requests.
• Complete reports and share highlights of the local area.
• Maintain safety, confidentiality, and a professional appearance.

Education

High school diploma or G.E.D. equivalent

Job description

Job Description:

Additional Information

Job Number

26111448

Job Category

Rooms & Guest Services Operations

Location

Palm Jumeirah, P.O. Box 53809, Dubai, United Arab Emirates, United Arab Emirates,VIEW ON MAP

Schedule

Full Time

Located Remotely?

N

Position Type

Non-Management

Position Summary

First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts – to get it right for our guests and our business each and every time.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.