Guest Experience Expert - Front Office

Marriott Executive Apartments; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

Marriott Executive Apartments in Dubai is seeking a Guest Experience Expert to ensure memorable stays for guests. You will handle check-in/check-out, assist with requests, and coordinate with teams to deliver seamless service.

You may assist with loading/unloading luggage, guiding guests around the property, and sharing local highlights, while maintaining professional appearance and following policies.

Qualifications

• Education: High school diploma or GED.
• No related work experience required.
• No supervisory experience required.

Responsibilities

• Assist guests with check-in and check-out as part of a smooth guest experience.
• Answer guest requests, process operational needs, and prepare reports.
• Help with loading/unloading luggage and guiding guests to rooms.
• Share local area highlights to enhance guest stay.

Education

High School Diploma / GED

Job description

Additional Information

Job Number 26144602

Job Category Rooms & Guest Services Operations

Location Rigga Al Buteen St, P.O. Box 81148, Dubai 0, United Arab Emirates

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The world is a big place and Marriott Executive Apartments offers temporary housing that feels like home in the biggest and best cities for business travel across Europe, Asia, Latin America, Africa and the Middle East.

Join the Marriott Executive Apartments team and help our guests adapt to a new locale and feel comfortable and cared for while living away from home. In joining Marriott Executive Apartments, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.