Guest Experience Concierge | Reservations & Local Insights

AccorHotel; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain is seeking an enthusiastic Concierge for their location in Ras Al Khaimah, UAE. The successful candidate will provide exceptional guest services, manage reservations, and ensure a memorable experience for all visitors. The ideal applicant must have a minimum of 2 years in the hospitality industry, excellent customer service skills, and strong communication abilities. This full-time role requires flexibility to work various shifts.

Qualifications

• A minimum of 2 years of experience in the hospitality or service industry.
• Strong communication skills in English; additional languages are a plus.
• Detail-oriented with excellent organizational and time management skills.

Responsibilities

• Greet and assist guests with a warm friendly and professional demeanor.
• Make reservations for dining, transportation, and entertainment on behalf of guests.
• Manage the concierge desk and handle guest inquiries promptly and efficiently.

Skills

Customer service skills

Communication abilities

Problem-solving skills

Organizational skills

Education

Bachelor's degree in Hospitality Management or related field

Tools

Opera system

Job description

A leading hotel chain is seeking an enthusiastic Concierge for their location in Ras Al Khaimah, UAE. The successful candidate will provide exceptional guest services, manage reservations, and ensure a memorable experience for all visitors. The ideal applicant must have a minimum of 2 years in the hospitality industry, excellent customer service skills, and strong communication abilities. This full-time role requires flexibility to work various shifts.