Guest Experience Communications Specialist

Hilton; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality company is seeking a Telephone Operator in Abu Dhabi. In this role, you will manage guest communication, handle messages, and ensure exceptional service. Successful candidates will demonstrate a positive attitude, excellent communication skills, and a commitment to customer satisfaction, working independently and as part of a team. This position offers opportunities in a respected hotel environment.

Qualifications

• Maintain a positive attitude and good communication skills.
• Commit to delivering a high level of customer service.
• Ability to work independently and as part of a team.

Responsibilities

• Accept and deliver all messages correctly and promptly.
• Ensure all wake-up calls take place at the correct time.
• Handle emergency calls and provide accurate information.

Skills

Positive attitude

Good communication skills

Customer service

IT proficiency

Job description

A leading global hospitality company is seeking a Telephone Operator in Abu Dhabi. In this role, you will manage guest communication, handle messages, and ensure exceptional service. Successful candidates will demonstrate a positive attitude, excellent communication skills, and a commitment to customer satisfaction, working independently and as part of a team. This position offers opportunities in a respected hotel environment.