Guest Experience & Billing Coordinator — Luxury Hotel

AccorHotels Middle East; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel chain in the United Arab Emirates is seeking a Front Office Coordinator to ensure smooth front desk operations. This role requires managing billing processes, supporting financial reporting, and delivering high-quality guest service. Ideal candidates have prior experience in a front desk or accounting role, excellent communication skills, and proficiency in front office software. Competitive salary and comprehensive benefits are offered.

Benefits

Competitive Salary

Duty Meals provided

Vacation tickets/benefits

Medical Insurance

Qualifications

• Proven experience in a front desk or accounting role, preferably within a luxury resort or hotel environment.
• Strong understanding of billing, invoicing, and general financial procedures.
• Excellent communication and interpersonal skills, with a focus on delivering exceptional guest service.

Responsibilities

• Coordinate and manage billing processes, including the preparation and reconciliation of invoices.
• Assist in tracking payments, processing transactions, and resolving billing discrepancies.
• Provide front desk support, including greeting visitors and managing appointments.

Skills

Front office software systems (PMS, POS)

Attention to detail

Communication skills

Interpersonal skills

Organizational skills

Job description

A leading hotel chain in the United Arab Emirates is seeking a Front Office Coordinator to ensure smooth front desk operations. This role requires managing billing processes, supporting financial reporting, and delivering high-quality guest service. Ideal candidates have prior experience in a front desk or accounting role, excellent communication skills, and proficiency in front office software. Competitive salary and comprehensive benefits are offered.