Guest Experience Architect

W Hotels; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Marriott International’s W Hotels in Dubai Marina is seeking a Guest Experience Expert to enhance every guest's stay with proactive service. You will engage guests, handle requests, and contribute to accurate reporting while maintaining brand standards and a safe, professional environment.

The role requires physical readiness to stand or move for extended periods and to perform hands-on duties as needed. High school diploma or GED is required; no related work experience or supervisory background

Qualifications

• High school diploma or GED equivalent required.
• No related work experience required.
• No supervisory experience required.
• No license or certification required.

Responsibilities

• Deliver a range of services that guide guests through their stay and enhance their experience.
• Process operational needs, complete reports, and share highlights of the local area with guests.
• Maintain professional appearance and comply with company policies and procedures.
• Move about the workspace and assist with tasks as needed to ensure guest satisfaction.

Education

High school diploma or GED equivalent

Job description

Marriott International’s W Hotels in Dubai Marina is seeking a Guest Experience Expert to enhance every guest's stay with proactive service. You will engage guests, handle requests, and contribute to accurate reporting while maintaining brand standards and a safe, professional environment.

The role requires physical readiness to stand or move for extended periods and to perform hands-on duties as needed. High school diploma or GED is required; no related work experience or supervisory background