Guest Experience Ambassador - Front Desk & Hospitality

InterContinental Hotels Group; United Arab Emirates; On-site; AED 70,000 - 90,000; Full time

Job summary

A leading hotel group in the United Arab Emirates is seeking a Guest Experience Specialist to create memorable guest experiences at Crowne Plaza® Dubai Festival City. The role involves managing bookings, providing excellent customer service, and ensuring guests feel welcome. Ideal candidates will have strong communication skills and prior experience in a luxury hotel environment. A competitive salary and various benefits, including room discounts, are offered.

Benefits

Room discounts

Comprehensive training programs

Qualifications

• Experience in front desk or guest service position in a 5-star property preferred.
• Fluency in additional languages is a plus.
• Flexible with night, weekend, and holiday shifts.

Responsibilities

• Be the warm welcome that kicks off a memorable guest experience.
• Manage guest bookings and handle transactions.
• Assist guests with their requests and inquiries.

Skills

Communication skills

Fluency in English

Tech-savvy

Ability to work independently

Teamwork

Education

High school diploma

College or university degree

Tools

Reservations system (Opera)

Job description

A leading hotel group in the United Arab Emirates is seeking a Guest Experience Specialist to create memorable guest experiences at Crowne Plaza® Dubai Festival City. The role involves managing bookings, providing excellent customer service, and ensuring guests feel welcome. Ideal candidates will have strong communication skills and prior experience in a luxury hotel environment. A competitive salary and various benefits, including room discounts, are offered.