Guest Experience Agent - Front Office Concierge

MERCURE; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel company in Dubai is seeking a Front Office Associate to provide exceptional service to guests, handle check-ins and check-outs, and maintain guest satisfaction. Candidates should have experience with hospitality brands, excellent communication skills, and knowledge of Opera Property Management systems. Arabic speakers are encouraged to apply. This is a full-time position offering a dynamic work environment.

Qualifications

• Prior experience working with Opera or a related Property Management system.
• Excellent verbal and written English communication skills.
• Knowledge of other languages is an advantage.
• Previous work experience with 3/4 star hospitality brands is preferred.
• Arabic speaking candidates are encouraged to apply.

Responsibilities

• Attend to guest requests and complaints timely and warmly.
• Handle check in, check out, and ensure guest satisfaction.
• Provide cashiering services and maintain good guest relations.
• Assist guests in Front Office functions professionally.
• Provide insights to the city for leisure planning.
• Ensure a uniform branded experience for guests.
• Adhere to the hotel standard operating procedures.

Skills

Excellent verbal and written English communication skills

Knowledge of other languages

Customer service skills

Tools

Opera Property Management system

Job description

A leading hotel company in Dubai is seeking a Front Office Associate to provide exceptional service to guests, handle check-ins and check-outs, and maintain guest satisfaction. Candidates should have experience with hospitality brands, excellent communication skills, and knowledge of Opera Property Management systems. Arabic speakers are encouraged to apply. This is a full-time position offering a dynamic work environment.