Guest Experience Agent - Front Desk & Calls

The First Group Hospitality; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel group in Dubai is seeking an experienced receptionist or telephone operator for their property. The role involves ensuring brand standards, handling guest complaints, and maintaining hotel knowledge. Ideal candidates should have over 1 year of experience in hospitality, excellent communication skills, and the ability to work flexible hours. This opportunity promises a dynamic environment in the heart of Dubai.

Qualifications

• 1+ years experience working at the reception or as a telephone operator in a 4* property.
• Proficiency in speaking and writing English.
• Front Office computer literacy.

Responsibilities

• Ensure adherence to brand standards and policies.
• Maintain knowledge of hotel features and services.
• Handle guests’ complaints and resolve problems.
• Greet guests pleasantly and maintain a clean environment.

Skills

Excellent communication skills

Problem-solving skills

Team player

Planning and organizing skills

Flexible working hours

Job description

A leading hotel group in Dubai is seeking an experienced receptionist or telephone operator for their property. The role involves ensuring brand standards, handling guest complaints, and maintaining hotel knowledge. Ideal candidates should have over 1 year of experience in hospitality, excellent communication skills, and the ability to work flexible hours. This opportunity promises a dynamic environment in the heart of Dubai.