Guest Experience Agent - Check-In, Upsell & Heartist

FAIRMONT; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality group in Dubai seeks a Guest Service Agent to provide exceptional service from guest arrival to departure. Responsibilities include greeting guests, managing check-ins, and promoting hotel facilities. Ideal candidates possess a service-focused personality, experience with hotel management systems, and fluency in English. This role offers career growth opportunities and employee benefits.

Benefits

Employee benefit card offering discounted rates

Learning programs through our Academies

Opportunity to develop your talent and grow

Participation in Corporate Social Responsibility activities

Qualifications

• Service focused personality is essential; experience is an asset.
• Prior experience working with Opera / Opera Cloud or a related system.
• Fluency in English.
• Additional languages are a plus.

Responsibilities

• Greet, check-in, respond to requests, and settle accounts while providing exceptional service.
• Take the initiative to add a personalized experience.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.

Skills

Service focused personality

Experience with Opera / Opera Cloud

Fluency in English

Additional languages

Job description

A leading hospitality group in Dubai seeks a Guest Service Agent to provide exceptional service from guest arrival to departure. Responsibilities include greeting guests, managing check-ins, and promoting hotel facilities. Ideal candidates possess a service-focused personality, experience with hotel management systems, and fluency in English. This role offers career growth opportunities and employee benefits.