Guest Experience Agent: 24/7 Service & Hospitality

IHG Hotels & Resorts; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

IHG Hotels & Resorts is seeking an Instant Service Agent for the Holiday Inn & Staybridge Suites Dubai Business Bay. The role involves delivering prompt, courteous service to guests, understanding hotel policies, and supporting multiple departments to ensure memorable stays.

The ideal candidate has at least two years of relevant experience, strong English communication, and familiarity with Opera. You will work in three rotating shifts and be part of a collaborative team in a prime Dubai

Qualifications

• Minimum two years’ experience in the same role in a hotel, call center, or customer service-related job.
• Intermediate knowledge of Microsoft Office and Microsoft Outlook.
• Excellent written and verbal English communication skills; another language is an advantage.
• Previous experience with Opera system is an advantage.
• Ability to work independently and within a team environment.
• Able to manage multiple tasks and stay motivated.

Responsibilities

• Provide prompt, courteous, and efficient service to all guests to achieve high customer satisfaction.
• Have full knowledge of hotel policies, procedures, facilities, and local events.
• Rotate in 3 shifts (morning/afternoon/night).
• Handle incoming and wakeup calls and use the system to log requests.
• Collaborate with team members and other departments while maintaining mutual respect.
• Protect guest privacy and confidentiality of information.
• Take ownership of guest requests and communicate delays promptly.
• Complete additional tasks as assigned by supervisors or managers.

Skills

Guest service

Communication

Teamwork

Tools

Microsoft Office

Outlook

Opera PMS

Job description

IHG Hotels & Resorts is seeking an Instant Service Agent for the Holiday Inn & Staybridge Suites Dubai Business Bay. The role involves delivering prompt, courteous service to guests, understanding hotel policies, and supporting multiple departments to ensure memorable stays.

The ideal candidate has at least two years of relevant experience, strong English communication, and familiarity with Opera. You will work in three rotating shifts and be part of a collaborative team in a prime Dubai