Guest Communications Agent — Luxury Hotel Concierge

Fairmont Hotels & Resorts; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxurious hospitality establishment in Abu Dhabi is seeking a Telecommunications Agent responsible for receiving guest calls and ensuring effective communication across departments. Candidates must possess strong communication skills and a high school diploma. The role requires excellent customer service training and an ability to operate hotel management software, with opportunities for career growth within the company.

Benefits

Competitive salary and compensation

Health insurance

Training and development opportunities

Employee wellness programs

Qualifications

• Minimum educational requirement is a high school diploma or equivalent.
• Post-secondary education in hospitality management or communications is advantageous.
• Strong verbal and written communication skills essential.

Responsibilities

• Receive guest calls in a professional manner.
• Maintain effective communication with all departments.
• Handle queries politely and exceed guest expectations.

Skills

Strong communication skills

Customer service training

Problem-solving skills

Telephone etiquette

Multilingual skills

Education

High school diploma or equivalent

Hospitality management courses

Post-secondary education

Tools

Hotel management software

Reservation systems

Job description

A luxurious hospitality establishment in Abu Dhabi is seeking a Telecommunications Agent responsible for receiving guest calls and ensuring effective communication across departments. Candidates must possess strong communication skills and a high school diploma. The role requires excellent customer service training and an ability to operate hotel management software, with opportunities for career growth within the company.