Guest Communications Agent — Luxury Hotel Concierge

FAIRMONT; Abu Dhabi; On-site; AED 30,000 - 40,000; Full time

Job summary

A luxury hotel in Abu Dhabi is seeking a Telecommunications Agent to manage guest interactions over the phone. Responsibilities include greeting guests, ensuring smooth communication among departments, and providing high-quality service in line with hotel standards. Applicants should possess strong communication skills, familiarity with hotel management software, and a commitment to excellent customer service.

Benefits

Competitive salary

Career advancement opportunities

Health insurance

Employee recognition programs

Qualifications

• Ability to handle a high volume of calls efficiently and professionally.
• Knowledge of proper telephone etiquette.
• Proficient in various communication methods, including email.
• Understanding of customer service principles.

Responsibilities

• Receive guest calls and maintain effective communication.
• Handle queries thoughtfully and exceed guest expectations.
• Maintain knowledge of the hotel and local services.
• Co-ordinate communication within the hotel during emergencies.

Skills

Strong communication skills

Customer service training

Problem-solving skills

Telephone etiquette

Multilingual skills

Education

High School Diploma or Equivalent

Post-Secondary Education in hospitality management

Tools

Hotel management software

Reservation systems

Job description

A luxury hotel in Abu Dhabi is seeking a Telecommunications Agent to manage guest interactions over the phone. Responsibilities include greeting guests, ensuring smooth communication among departments, and providing high-quality service in line with hotel standards. Applicants should possess strong communication skills, familiarity with hotel management software, and a commitment to excellent customer service.