Guest Arrival Expert (Welcome Ambassador)

W Hotels; Abu Dhabi; On-site; AED 39,000 - 61,000; Full time

Job summary

W Hotels Yas Island, Abu Dhabi is hiring a Guest Arrival Expert to welcome guests upon arrival and assist during their stay. You will help guests navigate the check-in process, coordinate with teams, and ensure a memorable first impression.

Role is non-management, full-time, based at Yas Island in the United Arab Emirates, with no remote work. The position emphasizes hospitality, safety, confidentiality, and professional appearance during interactions with guests.

Qualifications

• High school diploma or G.E.D. equivalent.
• No related work experience.
• No supervisory experience.
• License or Certification: None

Responsibilities

• Process operational needs as part of guest arrivals and departures.
• Address guest requests to ensure a seamless guest experience.
• Complete reports and share highlights of local area with guests.
• Move around the space and perform tasks to support guest arrival and departure experiences.

Education

High school diploma or G.E.D. equivalent

Job description

Additional Information

Job Number 26133305

Job Category Rooms & Guest Services Operations

Location Yas Island, Abu dhabi 131808, United Arab EmiratesVIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts – to get it right for our guests and our business each and every time.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.