Guest Arrival Expert - Bellman

St. Regis Hotels & Resorts; Abu Dhabi; On-site; AED 65,000 - 90,000; Full time

Job summary

The St. Regis Abu Dhabi invites applications for a Front Office Concierge to assist guests arriving and departing the hotel with warmth and professionalism.

Reporting to the Front Office, you will greet and escort guests, uphold hotel standards, protect privacy, handle inquiries, and resolve issues while maintaining a high standard of personal appearance and service. Prior luxury hotel experience is preferred.

Qualifications

• 1 year related work experience in a luxury hotel.
• Excellent guest service and communication skills.

Responsibilities

• Ambassador of the Front Office and hotel to guests.
• Provide personal service aligned with hotel standards.
• Greet and escort guests warmly.
• Protect guest privacy and confidentiality.
• Maintain cleanliness and appearance of work area.
• Handle guest complaints professionally.
• Use telephone etiquette per St. Regis standards.
• Attend trainings and meetings as required.

Skills

Guest Service

Concierge

Communication

Multitasking

Job description

Job Description

Job Number 26125933

Job Category Rooms & Guest Services Operations

Location Nation Tower, Corniche, P.O. Box 60476, Abu dhabi, United Arab Emirates

Schedule Full Time

Located Remotely? N

Position Type Non-Management

From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.

Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers and luminaries in the art of living. The hotel comprises of 283 elegantly appointed guest rooms including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite – the highest suspended suite in the world, connecting the two Nation Towers.

The St. Regis is part of Marriott International, a brand leader, offering the most powerful portfolio in the industry, our more than 30 leading brands and nearly 9,100 properties in 142 countries and territories give people more ways to connect, experience and expand their world. At the heart of The St. Regis, our exceptional staff whom we address as "Hosts," are the ultimate luxury ambassadors, dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabi’s best address—The St. Regis Abu Dhabi, the house of luxury who is awarded with the prestigious Forbes Travel Guide 5-Star Rating.

Job Requirement

To assist guests arriving and leaving the Hotel and to carry out any other duties as requested by the Concierge.

Main Responsibilities

• To be an ambassador of the Front Office and the hotel, in and outside the work place
• To provide a personal service to all the guests, fully aware and following the hotel standards and procedures
• To ensure that all guests receive a warm welcome and that they enjoy their stay / visit being offered the finest personal service.
• To personally greet and escort the guests rather than pointing out directions
• To ensure that the privacy of the guests and the confidentiality of the information is respected
• To ensure uncompromising levels of cleanliness and maintenance of the work place through own responsibility
• To properly use the supplies, equipment and to ask for requisitions accordingly
• To manage any guest complaint in a professional manner, by owning it, resolving it to the guest’s satisfaction and recording it
• To call the supervisor or manager for advice in serious cases or if an approval is required
• To ensure a proper use of the telephone etiquette as per St. Regis standards
• To report for duty punctually wearing the correct uniform, pride pin and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
• To provide friendly, courteous and professional service at all times
• To maintain good working relationships with all colleagues
• To read and understand the hotel’s Employee Handbook and adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety
• To Comply With Local Legislation As Required
• To respond to any changes in the department as dictated by the needs of the hotel
• To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments / areas if required, to meet business demands and guest service needs
• To attend trainings and meetings as and when required

Preferred Qualifications

Related Work Experience: 1 year related work experience in a luxury hotel.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.