Groups & Events Coordinator

Aloft; Abu Dhabi; Sur place; AED 60 000 - 100 000; Plein temps

Résumé du poste

Aloft Abu Dhabi is seeking a group coordinator/host(ess) to welcome guests, read banquet event orders, and coordinate setup and guest needs. The role requires upholding safety policies, maintaining a professional appearance, and working closely with the team to deliver high standards of service.

You will greet guests according to Aloft standards, coordinate with supervisors and other staff, and address special requests to ensure a smooth event experience for all attendees.

Qualifications

• Greet guests and respond to service needs with professionalism.
• Communicate clearly and maintain professional language at all times.
• Work with team to meet quality expectations and service standards.

Responsabilités

• Meet group coordinator/host(ess) prior to functions, make introductions, and ensure arrangements are agreeable.
• Read and analyze banquet event orders to gather guest information, determine setup, timeline, and guest needs.
• Follow up on special banquet arrangements to ensure compliance.
• Follow all safety policies, maintain confidentiality, and protect company assets.

Connaissances

Customer service

Communication

Teamwork

Attention to detail

Formation

High school diploma or GED

Description du poste

Job description

POSITION SUMMARY

Meet group coordinator/host(ess) prior to functions, make introductions, and ensure that all arrangements are agreeable. Read and analyze banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc. Respond to and try to fulfill any special banquet event arrangements. Follow up on special banquet event arrangements to ensure compliance.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Aloft, we aren’t your typical hotel—but we aren’t too cool for school either. We’re here to be our guests’ launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they’re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We’re looking for confident self-expressers who aren’t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.