Global Training Operations Administrator

Smiths Group; Dubai; On-site; AED 120,000 - 150,000; Full time

Job summary

A global technology company is seeking a Global Training Operations Consultant in Dubai to facilitate training delivery worldwide. The candidate will play a crucial role in managing training operations and ensuring effective communication with internal and external stakeholders. Responsibilities include scheduling courses, maintaining training records, and advocating best practices. Applicants should have experience with relevant software and strong problem-solving skills.

Benefits

Career growth opportunities

Inclusive environment

Health and wellbeing support

Qualifications

• Experience of working with business operations software.
• Experience of working within a training organisation.
• Ability to articulate complex information.

Responsibilities

• Facilitate training delivery across the globe.
• Support in the creation of all Training Policies.
• Manage learner profiles and course enrollments.

Skills

SAP

MS Office

Communication

Problem-solving

Critical thinking

Tools

Learning Management Systems

Job description

A critical position in the Global Training Department's ability to deliver a successful service, the incumbent will collaborate with a complex breadth of global stakeholders internally and will have regular contact with our customers. The role holder will be an important point of contact responsible for facilitating training delivery across the globe.

The Global Training Operations Consultant is expected to play an active role in the Global Training Operations Pillar, assisting Operations management as needed, and will be responsible for mentoring our team of Global Operations Specialists, advocating for best practices, and seeking continuous improvement.

• Schedules instructor-led courses for both internal and external customers
• Demonstrate exceptional communication skills with customers, both verbally and through written email correspondence. This may include, but not be limited to, quotations, logistics, POs, training plans, and confirmations
• Attend opportunity kick-off meetings, collect tender/RFP requirements, communicating needs to the department
• Acts as the Training Operations pillar point of contact for the Digital Training pillar, supporting the maintenance of the Learning Management System (LMS)
• Support in the creation and maintenance of all Training Policies
• Manages learner profiles, course enrollments, grades, and certificates within the LMS
• Enrolls learners for instructor-led training (ILT) and web-based training (WBT) courses
• Ensures all financial and scheduling-related documentation associated with customer training is in order, including, but not limited to: Sales order and accompanying purchase order, credit card form or contract; equipment status; training address
• Complies with all applicable global and regional export control and security regulations
• Monitors training sales reports for accuracy and reports any errors to appropriate personnel
• Maintains service orders and notifications and reports associated with them
• Supports the creation and processing of all department vendor and intercompany purchase requisitions and orders
• Plays an active role in the proper maintenance of all training records
• Serves as a point of contact for complex training queries and non-standard requests, providing guidance and support to the Global Operations Team
• Champion the information flow for process improvement and quality information, oversee the creation of process maps and other pertinent aids to define new or existing processes and policies

Represents the department in meetings with various internal and external stakeholders

Qualifications:

Technical Knowledge and Skills:

• Experience of undertaking costing and scheduling activities in a commercial environment
• Experience of working with business operations software such as SAP
• Experience of working with learning management systems
• Experience of working within a training organisation
• Experience of articulating complex information to a range of stakeholders
• Highly skilled and proficient in MS Office applications
• Ability to handle stressful situations and adapt to changing priorities

Excellent critical thinking and problem-solving skills

Competencies and Abilities:

Individual competencies:

• The ability and motivation to persistently pursue and achieve effective results, which drive the business forward
• The ability to effectively influence the performance of people by being a role model to others, showing a willingness to coach others for success
• The ability to make effective, timely decisions in a complex global market by sourcing and analysing complex information
• The ability to engage, challenge, and work effectively with others
• The ability to build an effective network of relationships, both internally and externally, understanding customers' needs

Willing and able to identify and support change and continuous improvement in own and wider business environment

Planning and Decision Making:

• Is able to influence other experienced professionals who exercise latitude and independence in their assignments
• Works on problems of complex issues of diverse scope and is able to independently determine and develop solutions
• When problem-solving, solutions are imaginative, thorough, practicable, and consistent with SD objectives

Impact and Scope:

• This role will enable the SD global training department to operate in an efficient and effective manner, supporting the delivery of high-quality training to customers
• The role holder will support programme activity to deliver the Training Strategy
• Interprets and administers policies, processes, and procedures
• Decisions have an extended impact on work processes and outcomes
• Erroneous decisions will result in critical delays and modifications to projects or operations and jeopardize future business activity

WORK ENVIRONMENT:

Individual's primary workstation is office-based. Individual may have to travel both locally and internationally on occasion.

Additional Information:

Join us, and we'll help build your career with excellent training and opportunities for career growth across the business, both locally and globally. You'll experience an inclusive environment with strong leadership and a focus on safety and wellbeing. You'll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial, and lifestyle perspective.

Join us and work for a world-leader with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment, regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation, including, but not limited to, interviews or testing. Avoid fraudulent requests by applying for jobs directly through our careers website (Careers - Smiths Group plc)

Remote Work:

No

Employment Type:

Full-time