Global Logistics Customer Service Leader

Antal International; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A multinational company in Ras Al Khaimah is seeking a Customer Service executive - Logistics. The role involves tracking shipments, managing customer service, and handling shipping documentation like Letter of Credit and bids. Candidates should possess strong negotiation skills, knowledge of RAK customs, and ability to train staff. This role is crucial for ensuring customer satisfaction and optimizing logistics processes.

Qualifications

• Experience in logistics and customer service.
• Familiarity with shipping documentation.
• Ability to handle after sales complaints.

Responsibilities

• Track and monitor cross-border activities of Shipment.
• Finalize Letter of Credit, prepare Tender BID & Performance Bond.
• Negotiate freight costs to meet target rate.
• Maintain the highest standard of Customer service.

Skills

Cross-border shipment monitoring

Knowledge of RAK Custom Formalities

Negotiation skills

Training and coaching staff

Supplier performance evaluation

Job description

A multinational company in Ras Al Khaimah is seeking a Customer Service executive - Logistics. The role involves tracking shipments, managing customer service, and handling shipping documentation like Letter of Credit and bids. Candidates should possess strong negotiation skills, knowledge of RAK customs, and ability to train staff. This role is crucial for ensuring customer satisfaction and optimizing logistics processes.