Global IT Support Engineer — Cloud, Security, Remote

Padam chand Hiring For Flight to sucess Immigration; United Arab Emirates; Remote; AED 4,000,000 - 5,500,000; Full time

Job summary

A multinational IT support firm is seeking a Technical Support Engineer to resolve IT issues and optimize systems for various clients. Candidates should possess a relevant Degree, industry certifications, and strong problem-solving skills. The role includes IT helpdesk support, hardware maintenance, and systems monitoring, with a salary range of 40,00,000 - 55,00,000 per annum. This is a great opportunity to further your career in a global environment.

Qualifications

• Provide troubleshooting and diagnostic support for system failures.
• Address client IT concerns via chat, email, phone, or on-site visits.
• Install, update, and configure systems for maximum efficiency.
• Ensure network connectivity, uptime, and security compliance.
• Manage cloud platforms (AWS, Azure, Google Cloud) and remote IT infrastructure.
• Implement cybersecurity best practices to prevent vulnerabilities.
• Maintain detailed records of IT issues, solutions, and preventive measures.

Skills

Operating Systems & Server Administration: Windows, Linux, macOS, Active Directory

Networking & Cloud Technologies: AWS, Azure, Google Cloud, VPN, DNS, Firewalls

Cybersecurity & Data Protection: Anti-Virus, MFA, Encryption, Patch Management

Technical Troubleshooting & Root Cause Analysis: Fast, Effective, and Proactive Problem-Solving

Customer-Focused IT Support: Handling IT tickets, providing excellent service

Software & Database Management: SQL, ERP Support, CRM Tools

Remote Support & IT Infrastructure Monitoring: Cloud Computing, Virtual Machines, Data Centers

Education

Bachelor's / Masters Degree in Information Technology, Computer Science

Diploma in relevant IT support with experience

Tools

Microsoft Certified: Azure Fundamentals / Windows Server Administration

CompTIA A+, Network+, Security+

ITIL

Cisco CCNA / CCNP

Google IT Support Certification

Job description

A multinational IT support firm is seeking a Technical Support Engineer to resolve IT issues and optimize systems for various clients. Candidates should possess a relevant Degree, industry certifications, and strong problem-solving skills. The role includes IT helpdesk support, hardware maintenance, and systems monitoring, with a salary range of 40,00,000 - 55,00,000 per annum. This is a great opportunity to further your career in a global environment.