Global AOG Desk Lead — Operations, People & KPIs

FedEx; Dubai; On-site; AED 293,000 - 368,000; Full time

Job summary

A leading logistics company is seeking an AOG Desk Manager in Dubai. This role involves leading operational teams, managing customer relationships, and ensuring high performance in AOG desk operations. The ideal candidate should have 15+ years in logistics, with at least 8 years in team management and experience in AOG operations, alongside excellent communication and operational skills. Competitive salary and benefits are offered.

Qualifications

• 15+ years experience in the logistics industry; 8+ years in team management.
• 5+ years in AOG desk operations & supervision.
• Knowledge of international logistics operations across multiple modes.
• Business English; additional languages welcome.
• Mastery of international air transport regulations.
• Management of physical and information flows; optimization of logistics costs and timelines.

Responsibilities

• Evaluate, plan, and adjust workforce to achieve performance objectives.
• Manage day-to-day operations, optimize processes to ensure smooth operations.
• Participate in continuous improvement to optimize processes and improve service quality.
• Motivate, coordinate, and oversee operational teams for high performance.
• Participate in client visits for performance reviews.

Skills

Customer management

Staff management

Operational management

Communication skills

Negotiation skills

Conflict management

Teamwork orientation

Stress resistance

Organizational skills

Proactivity

Job description

A leading logistics company is seeking an AOG Desk Manager in Dubai. This role involves leading operational teams, managing customer relationships, and ensuring high performance in AOG desk operations. The ideal candidate should have 15+ years in logistics, with at least 8 years in team management and experience in AOG operations, alongside excellent communication and operational skills. Competitive salary and benefits are offered.