GenAI Transformation Lead — AI Productivity & Remote Work

Careem; Dubai; On-site; AED 300,000 - 540,000; Full time

Job description

Applied AI Manager

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

About the role: Drive AI-native transformation across business and operational domains by identifying, implementing, and scaling GenAI productivity systems. This role blends deep process engineering expertise with hands‑on AI fluency, translating frontier technologies into repeatable, cross‑functional value.

What You’ll Do:

• Lead AI‑first process redesign initiatives across technical and non‑technical domains (Care, Ops, Finance, HR, Product).
• Architect LLM‑based productivity tools (e.g., copilots, retrieval‑augmented assistants, AI action agents) tailored to team‑specific workflows and enterprise data architecture.
• Translate unstructured processes into structured automations, via intelligent agents, prompt workflows, and API orchestration.
• Partner with AI and software engineers to develop custom pipelines leveraging open‑source models, vector stores, and agent frameworks.
• Define success metrics and ROI for each AI use case; lead the change management, training, and adoption journeys.
• Establish scalable playbooks and frameworks to standardize AI deployment, monitor performance, and evolve solutions in response to usage patterns.

What You’ll Need:

• 3‑5 years of experience in transformation, process engineering, or operating model design—preferably in tech‑forward or consulting environments.
• Track record of building or leading AI productivity tools or GenAI programs in complex, cross‑functional settings.
• Proficiency in LLM stack architecture including model selection (proprietary vs. OSS), prompt chaining, vector DB integration, and multi‑agent workflows.
• Systems thinker: able to map process bottlenecks to AI‑powered augmentation, and define the delta between AI‑enabled vs. AI‑rewritten workflows.
• Strong builder/operator mindset; can drive from zero to one, then scale with robustness and observability.

What we’ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full‑time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.