GCC Direct Imports Operations Manager, 3PL and Direct Imports MENA

Q-Express Documents Transport; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

A logistics firm in Dubai is seeking an experienced logistics manager to lead import operations and manage freight forwarder relationships. Candidates should have over 5 years of experience in logistics and customs regulations. The role emphasizes data-driven decision-making and operational excellence in supply chain management, with a focus on cost optimization.

Qualifications

• 5+ years of working with tech and non-tech teams.
• 5+ years of team management experience.
• Strong track record of managing freight forwarder relationships.

Responsibilities

• Lead end-to-end import operations and manage freight forwarder SLAs.
• Drive operational excellence through data-driven decision making.
• Partner with stakeholders to streamline import documentation.

Skills

Cross-functional teamwork

Team management

Data-driven decision making

Analytical skills

Problem-solving

Education

Bachelor's degree in Supply Chain, Business, or related field

Job description

Key job responsibilities

• Lead end-to-end import operations, from shipment preparation to final delivery
• Develop and manage freight forwarder SLAs, focusing on cost optimization and on-time performance
• Drive operational excellence through data-driven decision making and process improvements
• Partner with multiple stakeholders to streamline import documentation and customs clearance
• Identify and implement scalable solutions for complex supply chain challenges

BASIC QUALIFICATIONS

• 5+ years of working cross functionally with tech and non-tech teams experience
• 5+ years of team management experience
• 5+ years of cross functional project delivery experience
• 5+ years of program or project management experience
• Experience defining program requirements and using data and metrics to determine improvements
• Bachelor's degree in Supply Chain, Business, or related field
• Demonstrated experience with UAE / KSA customs regulations and import procedures
• Strong track record of managing freight forwarder relationships
• Advanced analytical and problem-solving skills

PREFERRED QUALIFICATIONS

• Experience managing, analyzing and communicating results to senior leadership
• Experience with Amazon or similar e-commerce operations
• Project management certification
• Multi-category import experience
• Proven cost optimization achievements in logistics

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