Frontline App Support Engineer: Monitor & Resolve

Dicetek LLC; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A technology solutions provider in Abu Dhabi is seeking an L1 Application Support Engineer to provide frontline support for business-critical applications. Ideal candidates should have 1-3 years of experience, knowledge of monitoring tools like SolarWinds and ServiceNow, and excellent problem-solving skills. Responsibilities include monitoring application health, troubleshooting issues, and communicating with users. This role offers a great opportunity for career development in a dynamic environment.

Qualifications

• 1-3 years in application support or IT support roles.
• Understanding of software applications and troubleshooting techniques.
• Ability to quickly analyze and resolve application issues.

Responsibilities

• Monitor application health, performance, and logs using tools.
• Provide first-level support for application-related queries.
• Record incidents and categorize based on severity.

Skills

Troubleshooting techniques

Excellent communication

Problem-solving

Tools

SolarWinds

Dynatrace

ServiceNow

Nexthink

Job description

A technology solutions provider in Abu Dhabi is seeking an L1 Application Support Engineer to provide frontline support for business-critical applications. Ideal candidates should have 1-3 years of experience, knowledge of monitoring tools like SolarWinds and ServiceNow, and excellent problem-solving skills. Responsibilities include monitoring application health, troubleshooting issues, and communicating with users. This role offers a great opportunity for career development in a dynamic environment.