Front Office Team Leader — Elevate Guest Moments

Radisson Hotel Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global hotel organization in Dubai is seeking a Front Office Team Leader to ensure exceptional guest experiences and lead the front office team. Responsibilities include supervising operations, resolving guest complaints, and coordinating with other departments. Ideal candidates will have a positive, team-oriented attitude and a passion for service. Competitive salary and accommodations provided.

Benefits

Competitive salary

Language allowance for Arabic speakers

Service charge average

Accommodation provided

Qualifications

• Flexibility and a positive, Yes I Can! Attitude.
• Is a creative problem-solver.
• Passionate about creating extraordinary service.
• Ability to work as part of a team to ensure guest satisfaction.
• Likes having fun at work.

Responsibilities

• Supervise daily front desk operations.
• Lead, motivate, and support the front office team.
• Handle guest check-ins, check-outs, and special requests.
• Resolve guest complaints promptly and professionally.
• Ensure adherence to hotel standards and service quality.
• Coordinate with other departments for seamless guest experiences.
• Monitor cash handling, billing, and reservations accuracy.

Skills

Flexibility and a positive attitude

Creative problem-solver

Passionate about creating extraordinary service

Teamwork to ensure guest satisfaction

Fun at work

Job description

A global hotel organization in Dubai is seeking a Front Office Team Leader to ensure exceptional guest experiences and lead the front office team. Responsibilities include supervising operations, resolving guest complaints, and coordinating with other departments. Ideal candidates will have a positive, team-oriented attitude and a passion for service. Competitive salary and accommodations provided.