Front Office Team Leader - Conrad Abu Dhabi Etihad Towers

Hilton Worldwide, Inc.; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A global hospitality leader in Abu Dhabi is seeking a Guest Services professional to serve as a key point of contact for resident Guests. The ideal candidate will possess strong communication skills, a commitment to customer service, and the ability to manage various tasks effectively. Previous hotel reception experience is preferred. Join a team where remarkable hospitality experiences are created every day.

Qualifications

• Positive attitude and good communication skills are essential.
• Commitment to delivering high-level customer service.
• Flexibility to respond to varied work situations.
• Ability to work independently and as part of a team.
• Knowledge of the local area is required.

Responsibilities

• Serve as a key point of contact for resident Guests.
• Provide information and booking services for various enquiries.
• Plan and control daily operations of the Concierge Desk.
• Ensure orderliness and safety around the lobby areas.

Skills

Positive attitude

Good communication skills

Customer service commitment

Flexibility

Teamwork ability

Knowledge of local area

Team management experience

Job description

Job Description

Job Number

HOT0C4L7

Work Locations

Conrad Abu Dhabi Etihad Towers, Etihad Towers West, Corniche Abu Dhabi

What will I be doing?

• Serve as a key point of contact for resident Guests and efficiently respond to resident Guest enquiries
• Provide information, advice and booking services for a wide variety of resident Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
• Process and deliver messages for resident Guests
• Deliver and safely storage resident Guest luggage
• Plan, organise and control the daily operations of the Concierge Desk to ensure the smooth operation of department
• Stay current with all hotel services as well as daily VIP requests and special events
• Represent the needs of the Team to others in the hotel
• Ensure orderliness and safety guidelines around the lobby and front door areas
• Provide support to Management as required, in cases of emergency
• Project a professional manner with an emphasis on hospitality and Guest service
• Maintain a clean, healthy, and safety working area
• Act in accordance with policies and procedures when working with front of house equipment and property management systems

What are we looking for?

• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Flexibility to respond to a variety of different work situations
• Ability to work on your own and as part of a team
• Knowledge of the local area
• Previous experience managing a team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience working in reception in a hotel environment

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job

Guest Services, Operations, and Front Office