Front Office Team Leader

AccorHotel; Abu Dhabi; On-site; AED 146,000 - 184,000; Full time

Job summary

A leading hospitality company in Abu Dhabi is seeking a Front Office Team Leader to manage front office operations and ensure exceptional guest experiences. The ideal candidate will have proven experience in hospitality, strong leadership skills, and fluency in English. This full-time role offers opportunities to lead and develop a motivated team in a vibrant hotel environment.

Qualifications

• Proven experience in a front office or reception role within the hospitality industry.
• Demonstrated leadership skills with effective team management.
• Fluency in English and conversational Arabic.

Responsibilities

• Lead front office team and ensure exceptional guest experiences.
• Oversee daily operations including check-in and check-out processes.
• Handle guest complaints and resolve issues professionally.
• Monitor cleanliness and presentation in lobby and reception.

Skills

Leadership skills

Customer service orientation

Communication skills

Detail-oriented

Problem-solving skills

Multitasking

Education

Relevant hospitality management qualification

Tools

Hotel management systems

Opera

Job description

Front Office Team Leader

As a Front office Team Leader you will be working across our multi hotel site playing a crucial role in ensuring exceptional guest experiences whilst leading and motivating our front office team. You will also:

• Provide leadership and guidance to the front office team fostering a collaborative and goal-oriented environment
• Oversee daily front office operations ensuring efficient check-in and check-out processes
• Deliver outstanding customer service addressing guest inquiries and resolving issues promptly and professionally
• Collaborate with other departments to ensure seamless guest experiences throughout their stay
• Train and mentor front office staff promoting their professional development and enhancing team performance
• Monitor and maintain high standards of cleanliness and presentation in the lobby and reception areas
• Manage shift schedules and allocate tasks effectively to maximize team productivity
• Handle guest complaints and feedback with empathy and professionalism ensuring timely resolutions
• Implement and maintain standard operating procedures for front office operations
• Assist in managing the departments KPIs and achieving financial targets
• Stay updated on local events and attractions to provide knowledgeable recommendations to guests.

Qualifications

• Proven experience in a front office or reception role within the hospitality industry
• Demonstrated leadership skills with the ability to motivate and manage a team effectively
• Excellent communication and interpersonal skills with fluency in English
• Strong customer service orientation with a friendly and professional demeanour
• Detail-oriented approach with the ability to multitask in a fast-paced environment
• Proficiency in hotel management systems and computer applications
• Problem-solving skills with the ability to make quick sound decisions
• Knowledge of local attractions and events (desirable)
• Relevant hospitality management qualification (desirable)

Additional Information

Skills / Qualities

Opera know-how

Health in good condition

Fluent in English language and conversational Arabic

Remote Work

No

Employment Type

Full-time