Front Office Team Lead: Guest Services & Operations

Marriott Hotels Resorts; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

A leading hospitality chain in Dubai is seeking an Assistant Front Office Manager to assist in daily operations and supervise the front desk team. The role involves ensuring exceptional customer service, managing guest complaints, and achieving financial performance goals. Candidates should have at least a high school diploma or relevant associate degree with experience in guest services. Excellent interpersonal and leadership skills are required.

Qualifications

• Strong leadership skills to manage the front desk team.
• Ability to resolve complaints and conflicts effectively.
• Experience in guest services and front desk operations.

Responsibilities

• Assist in administering front office functions.
• Supervise staff on a daily basis.
• Ensure high standards of guest satisfaction.
• Handle guest problems and complaints effectively.

Skills

Interpersonal skills

Communication skills

Leadership

Customer service

Problem-solving

Education

High school diploma or GED

2-year degree in Hotel Management

Job description

A leading hospitality chain in Dubai is seeking an Assistant Front Office Manager to assist in daily operations and supervise the front desk team. The role involves ensuring exceptional customer service, managing guest complaints, and achieving financial performance goals. Candidates should have at least a high school diploma or relevant associate degree with experience in guest services. Excellent interpersonal and leadership skills are required.