Front Office Team Lead: Guest Experience & Revenue

NOVOTEL; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality firm in Abu Dhabi is seeking an Assistant Front Office Manager to oversee front office operations, enhance guest experiences, and lead the team. Candidates should have a Bachelor's degree in Hospitality Management and 5+ years of experience in a similar role. The position requires strong leadership and customer service skills, along with proficiency in Property Management Systems. The firm promotes diversity and inclusion in its workforce.

Qualifications

• 5+ years of experience in hotel front office operations.
• Proven leadership skills to train and motivate team members.
• Ability to work flexible hours, including nights and weekends.

Responsibilities

• Lead and manage the front office team to ensure high service standards.
• Handle guest complaints and resolve issues professionally.
• Train and motivate front office staff.

Skills

Customer service skills

Leadership skills

Financial acumen

Problem-solving abilities

Communication skills

Education

Bachelor's degree in Hospitality Management

Tools

Property Management Systems (PMS)

Microsoft Office Suite

Job description

A leading hospitality firm in Abu Dhabi is seeking an Assistant Front Office Manager to oversee front office operations, enhance guest experiences, and lead the team. Candidates should have a Bachelor's degree in Hospitality Management and 5+ years of experience in a similar role. The position requires strong leadership and customer service skills, along with proficiency in Property Management Systems. The firm promotes diversity and inclusion in its workforce.