Front Office Supervisor - LXR Eastern Mangroves Abu Dhabi (Pre-Opening)

Hilton Worldwide, Inc.; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company in Abu Dhabi is seeking a Front Office Supervisor to manage daily reception operations and ensure excellent customer service. The ideal candidate will have experience in customer service, strong communication skills, and a desire to advance in the Hospitality industry.

Qualifications

• Previous experience in a customer-focused industry.
• Desire to progress within the Hospitality industry.
• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Ability to work on your own and as part of a team.

Responsibilities

• Supervise reception operations including check in/out procedures.
• Support team members with guest requests to ensure positive outcomes.
• Monitor Front Office Team's performance with a focus on training.
• Maximize room occupancy using up-selling techniques.

Skills

Customer service

Communication skills

Teamwork

IT proficiency

Job description

Front Office Supervisor - LXR Eastern Mangroves Abu Dhabi (Pre-Opening) (HOT0C26V)

Work Locations

LXR Eastern Mangroves Abu Dhabi Al Salam Street - Al Kheeran Eastern Mangroves District UAE

LXR Hotels & Resorts is a collection of independent, luxury properties that celebrate the unique character of each destination. Every hotel in the LXR portfolio offers a bespoke experience, combining authentic service with refined elegance and cultural richness. At LXR, we believe in creating unforgettable moments for our guests—and extraordinary opportunities for our team members.

A Front Office Supervisor assists in management of daily Front Office operations and works with customers and guests as part of a project used to demonstrate capabilities required in the hotel management sector.

What will I be doing?

• Supervise the efficient operations of reception including check in/out procedures
• Support team members in handling guest requests and enquiries to ensure a positive outcome is achieved
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
• Demonstrate a high level of customer service at all times
• Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
• Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Ensure Team Members have a current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
• Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards
• Act in accordance with fire, health and safety regulations and follow the correct procedures when required
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow and adhere to company brand standards
• Assist other departments wherever necessary and maintain good working relationships with Team Members

What are we looking for?

• Previous experience in a customer-focused industry
• Desire to progress within the Hospitality industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous supervisory experience
• Previous experience in the hotel industry

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended‑stay suites and mid‑priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!