Front Office Supervisor: Guest Experience & VIP Services

AccorHotels Middle East; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Abu Dhabi is seeking an experienced Assistant Front Office Manager to oversee front office operations, ensuring high service standards and guest satisfaction. The ideal candidate will have a bachelor's degree in Hospitality Management and over 5 years of experience in hotel operations. Excellent leadership and customer service skills are essential. This role offers opportunities for professional growth within a diverse and inclusive environment.

Qualifications

• 5+ years of experience in hotel front office operations.
• Proven leadership skills with the ability to train and motivate team members.
• Strong financial acumen with experience in budgeting and revenue management.

Responsibilities

• Lead and manage the front office team.
• Manage guest complaints and resolve issues promptly.
• Coordinate with other departments for seamless guest experiences.

Skills

Leadership skills

Customer service skills

Problem-solving abilities

Interpersonal skills

Education

Bachelor’s degree in Hospitality Management or related field

Tools

Property Management Systems (PMS)

Microsoft Office Suite

Job description

A leading hospitality company in Abu Dhabi is seeking an experienced Assistant Front Office Manager to oversee front office operations, ensuring high service standards and guest satisfaction. The ideal candidate will have a bachelor's degree in Hospitality Management and over 5 years of experience in hotel operations. Excellent leadership and customer service skills are essential. This role offers opportunities for professional growth within a diverse and inclusive environment.