Front Office Supervisor at InterContinental Fujairah Resort

IHG Hotels & Resorts; Fujairah City; On-site; AED 120,000 - 200,000; Full time

Job summary

A premier luxury hotel in Fujairah is seeking a Front Office Supervisor to ensure excellent guest services and satisfaction. Responsibilities include managing front desk operations, handling guest inquiries, and ensuring adherence to brand standards. The ideal candidate has a bachelor's degree in Hotel Management, supervisory experience, and is fluent in English. This position offers competitive pay and benefits.

Benefits

Competitive pay and benefits

Opportunity to work with a great team

Qualifications

• 2 years of Front Office/Guest Service experience including supervisory experience.
• Must speak fluent English; Russian and other languages are an advantage.

Responsibilities

• Ensure all customers receive a fast, efficient and friendly service.
• Attend to guest’s complaints, inquiries and requests.
• Monitor the enrolment of IHG Rewards Club membership.

Skills

Fluent English

Customer service

Knowledge of hotel operations

Education

Bachelor’s degree in Hotel Management or Business Administration

Tools

Opera

Loyalty Connect

Job description

Overview

As the world’s largest family of luxury hotels, InterContinental brands embody genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs, inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

The InterContinental Fujairah Resort is situated on the shoreline of the exquisite Al Aqah Beach, beneath the Hajjar Mountains. An exceptional destination where Arabian hospitality meets luxury. With 190 rooms, indoor & outdoor event space, restaurants & bar, and staff representing over 30 languages and countries, the hotel weaves together an international five-star resort presence.

What\'s your passion? Whether you\'re into knitting, kite flying or karaoke, at IHG we\'re interested in YOU. We love people who apply the same amount of care and passion to their jobs as they do their hobbies—people who help us create great brands guests love. We\'re looking for more people like this to join our dynamic & committed team at the InterContinental Fujairah Resort.

Responsibilities

• Ensure all customers receive a fast, efficient and friendly service following the InterContinental Brand Standard Guidelines and the Standard of Operations Procedures of the hotel.
• Ensure a sound knowledge of the local area regarding history, places of interest and special events. Knowledgeable on where further information can be obtained.
• Ensure all measures are taken to guarantee that guests depart from the hotel with a positive impression of hotel services.
• Attend to guest’s complaints, inquiries and requests, refers problems to Assistant Manager if unable to assist.
• Take personal interest and pride to ensure that the front office and desk area is kept clean and in an orderly state at all times.
• Handle Group Check In when necessary.
• Must ensure high recognition of IHG Rewards Club and Ambassador Members in order to achieve optimal scores in HeartBeat survey and other Guest Satisfaction surveys.
• Is knowledgeable about the different software programs utilized in the Guest Services Department including Opera & Loyalty Connect, property management systems, Work Order and Glitch report system and electronic devices (paging system).
• Monitor the enrolment and correct handling and updating of IHG Rewards Club Membership and attends to guest requests for using safety box services.
• Be aware of restaurant operating hours, specials, spa facilities and services, as well as other recreation options.
• Be involved in IHG Rewards and ICA enrolments and achieving targeted upselling revenue.
• Gain understanding of departmental goals and financial targets and support Management to achieve these targets.
• Register and room all arrivals according to established procedures.
• Anticipate guest needs, respond to written and spoken requests in a courteous and helpful manner.
• Maintain comprehensive knowledge of standard reservation procedures.
• Be aware of hotel availability and opportunities to maximize room revenue.
• Maintain cashier float and ensure accurate daily reports of all money received.
• Ensure charges are correctly posted to guest bills following standard procedures.
• Deal with cash, check and credit transactions in accordance with hotel and company policy; report discrepancies immediately.
• Ensure all credit limits are adhered to and advise Front Office Manager when limits are reached.
• Ensure all messages for guests are passed on accurately and promptly.
• Be conversant with hotel facilities, services, and promotions and share this information with guests to maximize sales.
• Have a full working knowledge of IHG Rewards and Ambassador programs and enrol new members where possible.

Qualifications

• Bachelor’s degree / higher education qualification / equivalent in Hotel Management/Business Administration
• 2 years of Front Office/Guest Service experience including supervisory experience
• Must speak fluent English; Russian and other languages are an advantage

Benefits

In return, we offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we\'ll give you the Room to Belong.

So what\'s your passion? Please get in touch if this position matches your skills and interests and tell us how you could bring your individual competencies by clicking "Apply Online".

We are an equal opportunity employer.

As the world\'s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, and we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental® brand. If you\'d like to embrace a world of opportunities, we would like to welcome you to the world\'s most international luxury hotel brand.

Don\'t quite meet every single requirement, but still believe you\'d be a great fit for the job? We\'ll never know unless you hit the Apply button. Start your journey with us today.