Front Office Supervisor

21c Museum Hotels; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality establishment in Dubai seeks a Front Office Supervisor to enhance guest experiences and lead a dynamic reception team. This role emphasizes guest happiness, effective communication, and team collaboration, ensuring a seamless experience for every guest. If you are passionate, energetic, and have a people-centric attitude, we want to hear from you!

Qualifications

• You must be calm under pressure, maintaining composure in a busy environment.
• You should be friendly and approachable, excellent at building connections.
• An eye for detail is crucial; notice every misspelling and misplaced item.
• A quick learner who adapts effortlessly to new challenges and systems.
• Collaboration and teamwork are essential; always lend a hand where needed.
• You must prioritize confidentiality, ensuring guest information is secure.

Responsibilities

• Guide and coach the reception team for smoother operations.
• Prepare and delegate tasks that maintain the daily rhythm.
• Solve guest requests and issues with charm and creativity.
• Manage check-ins, payments, and guest interactions effectively.
• Ensure the lobby is clean and every detail in order.
• Share insider tips about Dubai with guests.
• Maintain security and safety protocols for guests and staff.
• Ensure effective communication between shifts.
• Be hands-on and show the team how things are done.
• Focus on achieving 100% guest satisfaction.

Skills

Calm under pressure

People person

Attention to detail

Quick learner

Team player

Confidentiality

Job description

Overview

Be the heart of Mama Shelter Dubai! As our Front Office Supervisor, you’ll be the first smile our guests see and the friendly voice they hear. Let’s make every arrival and departure a moment to remember!

Responsibilities

• Lead with Heart: You guide and coach the Reception Gang so every shift runs smoother than a fresh latte pour.
• Shift Maestro: You prepare, delegate, and keep the rhythm of the day flowing—welcomes, check-ins, check-outs, and everything in between.
• Guest Happiness Hero: Whether it’s a quick request or a tricky situation, you solve it with charm and creativity, leaving every guest smiling.
• Front Desk Flair: From check-ins to key cards, from payments to smiles—you handle it all with charm and precision.
• Keep it Spotless: You ensure the lobby shines, the desk is stocked, and every detail is in its place—because first impressions matter.
• City Insider: You know Dubai’s secrets—from shawarma stalls to rooftop sunsets—and love sharing them with curious guests.
• Safety Guardian: Guests and Gang are in safe hands with you—you know the drill on security and emergencies.
• Communication Pro: You pass on all the right info at the end of your shift, keeping the flow between teams seamless.
• Hands-On Spirit: You don’t just supervise—you jump in. From welcoming guests to solving tech hiccups, you show the Gang how it’s done.
• Guest Experience Obsessed: You live for 100% guest happiness, making sure every detail feels perfectly Mama.
• Mama’s Vibes Keeper: You set the tone—positive, welcoming, and a little playful—so both guests and the Gang feel the magic of Mama.

Qualifications

• MADE FOR YOU? ONLY IF…
• You’re calm under pressure: When the lobby gets busy, you keep your cool and get the job done.
• You’re a people person: Friendly, approachable, and a natural at building connections.
• Details are your thing: You catch every misspelling, misplaced key, and forgotten detail like a hawk.
• You’re a quick learner: New systems, procedures, or challenges? You’re ready to adapt and excel.
• You’re a team player: Collaboration makes your world go round, and you’re always ready to lend a hand.
• Confidentiality is key: Guest information is safe in your capable hands.

Additional Information

• YOUR LITTLE EXTRAS
• You’re reliable and consistent: When you say you’ll deliver, you always follow through.
• You’re a people person: Guests and teammates love your positive, approachable vibe.
• You build connections: You take time to know your guests, creating lasting impressions.
• You light up the room: Your energy lifts everyone around you, making work a joy.
• You’re all about the team: From supporting your colleagues to creating a family-like atmosphere, you make it happen.

If you’re ready to bring your energy, passion, and smile to Mama Shelter Dubai, we’d love to hear from you! Let’s make every meal a masterpiece and every shift unforgettable.