Front Office Supervisor

AccorHotel; Dubai; On-site; AED 48,000 - 60,000; Full time

Job summary

A leading hotel in Dubai is seeking a Front Desk Supervisor to manage staff and enhance guest satisfaction. The ideal candidate will possess a degree in Tourism & Hotel Management, with a minimum of 3 years' experience, including 2 years in a supervisory role. This role involves overseeing front desk operations, ensuring guest needs are met, and maintaining high standards of service in a multicultural environment.

Qualifications

• Minimum 3-5 years of relevant experience.
• At least 2 years at a supervisory level.

Responsibilities

• Manage and supervise staff tasks for optimal guest satisfaction.
• Perform check-in/check-out and ensure accurate data entry.
• Handle guest complaints and requests courteously.

Skills

Communication skills

Teamwork

Guest relations

Judgment

Multicultural understanding

Education

Degree from School for Tourism & Hotel Management

Job description

• Manage and supervise all tasks of his/her staff to ensure optimal guest satisfaction
• Greet all guests in a friendly and helpful manner and attempt to learn and use guests name at every opportunity
• Register and room all arrivals according to established procedures
• Perform check in check out and room change procedures and ensure all data are entered completely into the hotel systems
• Maintain cashier float and ensure accurate daily report of all money received
• Cash hotel guests personal and travelers checks and assist with currency exchange
• Keep abreast of all modifications to accounting policies and procedures
• Knowledgeable of all special promotion procedures for programs such as Seasonal Packages Frequent Flyers Programs and Loyalty programs
• Attend to guests complaints inquiries and requests in a timely and courteous manner
• Is familiar with other hotels so that guest indicating any next destination on the registration card can be sold on an onward booking to another Sofitel Hotels
• Perform the audit balances and prepare all works for audit in an orderly fashion
• Maintain comprehensive knowledge of standard reservation procedures
• Maintain exemplary department standards of behavior and appearance and attitude
• Ensure that the front desk work area is kept clean and in an orderly state at all times
• Conducts shift briefings to communicate hotel activities and operational requirements

PERSONAL ATTRIBUTES

• Good written and verbal communication skills in English
• Able to develop rapport with colleagues and management staff
• Ability to work cohesively with coworkers as part of a team
• Ability to focus attention on guest needs remaining calm and courteous at all times
• Ability to promote positive relations with guests and patrons
• Able to exercise good judgement with difficult guests
• Understanding and ability to work in a multicultural environment

Qualifications :

• Degree from School for Tourism & Hotel Management

EXPERIENCE

• Minimum 3 5 years relevant experience with at least 2 year at a supervisory level

Remote Work :

No

Employment Type :

Fulltime