Front Office Supervisor

FAIRMONT; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A premier hospitality venue in Dubai is seeking a Front Office Supervisor to lead the reception team. You will ensure smooth operations during busy periods, handle guest check-ins and check-outs, and maintain a welcoming atmosphere. Strong people skills, attention to detail, and the ability to adapt quickly are essential. Join us at Mama Shelter Dubai to create memorable guest experiences.

Qualifications

• Must be calm and composed during busy times.
• Friendly and approachable personality required.
• Strong attention to detail is critical.
• Ability to learn quickly and adapt to new systems is a must.
• Excellent collaboration skills needed.

Responsibilities

• Lead and coach the reception team for smooth operations.
• Manage guest check-ins and check-outs efficiently.
• Ensure guest satisfaction and handle requests creatively.
• Maintain lobby cleanliness and ensure supplies are stocked.
• Share local knowledge with guests.

Skills

Calm under pressure

People skills

Attention to detail

Quick learner

Team player

Confidentiality

Job description

Overview

Be the heart of Mama Shelter Dubai! As our Front Office Supervisor, you’ll be the first smile our guests see and the friendly voice they hear. Let’s make every arrival and departure a moment to remember!

Mission

• Lead with Heart: You guide and coach the Reception Gang so every shift runs smoother than a fresh latte pour.
• Shift Maestro: You prepare, delegate, and keep the rhythm of the day flowing—welcomes, check-ins, check-outs, and everything in between.
• Guest Happiness Hero: Solve quick requests or tricky situations with charm and creativity, leaving guests smiling.
• Front Desk Flair: From check-ins to key cards, from payments to smiles—you handle it all with charm and precision.
• Keep it Spotless: You ensure the lobby shines, the desk is stocked, and every detail is in its place.
• City Insider: You know Dubai’s secrets—and love sharing them with curious guests.
• Safety Guardian: Guests and team are in safe hands with you—knowledge of security and emergencies.
• Communication Pro: You pass on the right info at the end of your shift, keeping the flow between teams seamless.
• Hands-On Spirit: You don’t just supervise—you jump in. From welcoming guests to solving tech hiccups, you show the team how it’s done.
• Guest Experience Obsessed: You live for 100% guest happiness, ensuring every detail feels like Mama.
• Mama’s Vibes Keeper: You set the tone—positive, welcoming, and a little playful—so guests and the team feel the Mama magic.

Qualifications

Made for you? Only if…

• You’re calm under pressure: When the lobby gets busy, you keep your cool and get the job done.
• You’re a people person: Friendly, approachable, and skilled at building connections.
• Details are your thing: You catch every misspelling, misplaced key, and forgotten detail.
• You’re a quick learner: You adapt to new systems, procedures, or challenges with ease.
• You’re a team player: Collaboration is your default, and you’re always ready to help.
• Confidentiality is key: Guest information is safe in your hands.

Additional information

• Your little extras:
• You’re reliable and consistent: You follow through on commitments.
• You’re a people person: Guests and teammates appreciate your positive vibe.
• You build connections: You take time to know your guests and create lasting impressions.
• You light up the room: Your energy lifts everyone around you.
• You’re all about the team: You foster a family-like atmosphere.

If you’re ready to bring your energy, passion, and smile to Mama Shelter Dubai, we’d love to hear from you!