Front Office Supervisor

Fairmont Hotels & Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A vibrant hospitality establishment in Dubai seeks a Front Office Supervisor to lead the reception team. In this role, you'll ensure exceptional guest experiences through effective check-in/out processes, problem-solving, and maintaining a welcoming atmosphere. Ideal candidates will possess outstanding people skills and a detail-oriented mindset. Join us to create memorable moments for our guests while leading a dynamic team.

Qualifications

• Must be calm under pressure.
• Friendly and approachable personality.
• Detail-oriented and observant.
• Ability to learn new systems quickly.
• Collaborative and supportive team member.
• Strong sense of confidentiality.

Responsibilities

• Guide and coach the reception team during shifts.
• Manage check-ins and check-outs efficiently.
• Ensure guest satisfaction and handle requests.
• Maintain cleanliness and organization of the lobby.
• Share local insights with guests.
• Ensure safety and security of guests.
• Communicate effectively with the team.
• Participate actively in daily operations.
• Strive for 100% guest happiness.
• Set a positive and welcoming atmosphere.

Skills

People skills

Detail-oriented

Calm under pressure

Quick learner

Team player

Communication

Job description

Overview

Be the heart of Mama Shelter Dubai! As our Front Office Supervisor, you’ll be the first smile our guests see and the friendly voice they hear. Let’s make every arrival and departure a moment to remember!

Our mission is to bring little moments of happiness to people. Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

Our commitment to diversity and inclusion: Mama is an inclusive company and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text.

Responsibilities

• Lead with Heart: You guide and coach the Reception Gang so every shift runs smoother than a fresh latte pour.
• Shift Maestro: You prepare, delegate, and keep the rhythm of the day flowing—welcomes, check-ins, check-outs, and everything in between.
• Guest Happiness Hero: Whether it’s a quick request or a tricky situation, you solve it with charm and creativity, leaving every guest smiling.
• Front Desk Flair: From check-ins to key cards, from payments to smiles—you handle it all with charm and precision.
• Keep it Spotless: You ensure the lobby shines, the desk is stocked, and every detail is in its place—because first impressions matter.
• City Insider: You know Dubai’s secrets—from shawarma stalls to rooftop sunsets—and love sharing them with curious guests.
• Safety Guardian: Guests and Gang are in safe hands with you—you know the drill on security and emergencies.
• Communication Pro: You pass on all the right info at the end of your shift, keeping the flow between teams seamless.
• Hands-On Spirit: You don’t just supervise—you jump in. From welcoming guests to solving tech hiccups, you show the Gang how it’s done.
• Guest Experience Obsessed: You live for 100% guest happiness, making sure every detail feels perfectly Mama.
• Mama’s Vibes Keeper: You set the tone—positive, welcoming, and a little playful—so both guests and the Gang feel the magic of Mama.

Qualifications

MADE FOR YOU? ONLY IF…

• You’re calm under pressure: When the lobby gets busy, you keep your cool and get the job done.
• You’re a people person: Friendly, approachable, and a natural at building connections.
• Details are your thing: You catch every misspelling, misplaced key, and forgotten detail like a hawk.
• You’re a quick learner: New systems, procedures, or challenges? You’re ready to adapt and excel.
• You’re a team player: Collaboration makes your world go round, and you’re always ready to lend a hand.
• Confidentiality is key: Guest information is safe in your capable hands.

Additional Information

YOUR LITTLE EXTRAS:

• You’re reliable and consistent: When you say you’ll deliver, you always follow through.
• You’re a people person: Guests and teammates love your positive, approachable vibe.
• You build connections: You take time to know your guests, creating lasting impressions.
• You light up the room: Your energy lifts everyone around you, making work a joy.
• You’re all about the team: From supporting your colleagues to creating a family-like atmosphere, you make it happen.

If you’re ready to bring your energy, passion, and smile to Mama Shelter Dubai, we’d love to hear from you! Let’s make every meal a masterpiece and every shift unforgettable.