Front Office Shift Leader: Elevate Guest Experience

AccorHotel; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality organization seeks a Front Office Shift Leader to ensure an exceptional guest experience at their Abu Dhabi location. The ideal candidate will possess strong leadership and communication skills, along with a passion for hospitality. Responsibilities include supervising front office operations, handling guest relations, and training staff. This full-time role requires a calm and organized approach under pressure, ensuring departmental policies are adhered to.

Qualifications

• Supervisory experience in hospitality industry is essential.
• Strong communication skills required for guest interactions.
• Confident to manage shifts and work independently.

Responsibilities

• Oversee daily front office operations and supervise staff.
• Handle guest complaints and ensure excellent service.
• Train and coach team members for optimal performance.

Skills

Leadership

Communication

Problem-solving

Organizational Skills

Job description

A leading hospitality organization seeks a Front Office Shift Leader to ensure an exceptional guest experience at their Abu Dhabi location. The ideal candidate will possess strong leadership and communication skills, along with a passion for hospitality. Responsibilities include supervising front office operations, handling guest relations, and training staff. This full-time role requires a calm and organized approach under pressure, ensuring departmental policies are adhered to.