Front Office Shift Leader

AccorHotel; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality organization seeks a Front Office Shift Leader to ensure an exceptional guest experience at their Abu Dhabi location. The ideal candidate will possess strong leadership and communication skills, along with a passion for hospitality. Responsibilities include supervising front office operations, handling guest relations, and training staff. This full-time role requires a calm and organized approach under pressure, ensuring departmental policies are adhered to.

Qualifications

• Supervisory experience in hospitality industry is essential.
• Strong communication skills required for guest interactions.
• Confident to manage shifts and work independently.

Responsibilities

• Oversee daily front office operations and supervise staff.
• Handle guest complaints and ensure excellent service.
• Train and coach team members for optimal performance.

Skills

Leadership

Communication

Problem-solving

Organizational Skills

Job description

• Looking after the guests and ensuring they have an incredible experience with us
• Coaching & Training the Team members
• Responsible for performing the services assigned to his/her shift in the best and most appropriate manner.
• Supervise and support of the Front Office team.
• Handling any guest complaints.
• Direct daily front office operations.
• Supervise front talent and help out with accounting problems.
• Ensure department policies and procedures are understood by all employees and observed in tasks performed.
• Perform any other duties as directed by the Front Office Management.

Qualifications :

• Arabicfemale candidate preferred.
• A warm friendly personality and a passion for hospitality.

• Supervisory or team leader experience in hospitality.

• Confidence to manage shifts and work independently.

• Strong communication skills and a natural problem-solver.

• Flexibility to work weekdays and weekends.

• A calm organised approach under pressure.

• Excellent communication with both guests and the team.

Additional Information :

Front Office Shift Leader for Mercure Abu Dhabi Downtown

Remote Work :

No

Employment Type :

Full-time