Front Office Receptionist (Russian Speaker)

AccorHotel; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Abu Dhabi is seeking a Receptionist to manage guest check-ins and checkouts efficiently, provide outstanding customer service, and handle various requests. Candidates should have experience in 5-star hotels and strong communication skills, preferably with knowledge of Russian or Arabic. This is a full-time role offering a rewarding work environment.

Qualifications

• Experience working as a Receptionist in 5 star Hotels.
• Customer-service and Data Entry experience required.
• Ability to work flexible hours.

Responsibilities

• Register and process check in for all arrivals.
• Handle guest checkouts efficiently and professionally.
• Provide friendly and courteous service to guests.

Skills

Customer-service

Data Entry

Time-management

Multi-tasking

Microsoft Office

Operasuite

Communication

Job description

• Register and process check in for all arrivals.
• Handle guest checkouts efficiently and professionally.
• Update guest information into the computer after a complete check-in.
• Accountable for cashiering duties foreign exchange transactions night audits tasks and settlement upon Guests departure.
• Handles walk-in counter reservations at all times and process call in reservations when the room reservations section is closed.
• Provide friendly and courteous service to guests and respond promptly to all requests and inquiries at all time.
• Resolve guests complaints/ requests and liaise with the department concerned to ensure immediate follow-up.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Check and convey message mail and package to Guests.
• Assist at the Information counter Foreign Exchange Night Audit and Business center as and when assigned.
• Have knowledge of the hotel rate codes package segmentation discounts and how to handle each.
• Handle safe deposit boxes in accordance with policies and procedures.

Qualifications :

• Experience working as a Receptionist in 5 star Hotels
• Customer-service & Data Entry experience.
• Multi-tasking and time-management skills with the ability to prioritize tasks.
• Proficient in Microsoft office and Operasuite.
• Ability to work in flexible hours
• Highly responsible and reliable with a professional presentation
• Russian / Arabic speakeris an advantage.
• Can able to communicate confidently with the guests.

Additional Information :

Your team and working environment:

• Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.
• At Accor we are Heartists!

Are you ready to put your heart at the center of everything that you do If so then join our team of Heartists at Rixos Premium Saadiyat Island every day we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging enthusiastic and professionally rewarding

Remote Work :

No

Employment Type :

Full-time