Front Office Receptionist (German Speaker)

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prestigious hotel in Dubai is seeking a dedicated Receptionist to manage check-ins, checkouts, and guest relations. As a key member of the hospitality team, you will provide excellent customer service and ensure a seamless experience for guests. Ideal candidates have prior experience in a 5-star environment and are skilled in multitasking and communication.

Qualifications

• Experience as a Receptionist in 5-star hotels.
• Ability to work flexible hours.
• Proficient in German language is advantageous.

Responsibilities

• Process check-ins and checkouts efficiently.
• Handle guest complaints and inquiries.
• Manage cashiering duties and foreign exchange transactions.

Skills

Customer service

Multitasking

Time management

Proficient in Microsoft Office

Job description

Whats in it for you:

• Register and process check-in for all arrivals.
• Handle guest checkouts efficiently and professionally.
• Update guest information into the computer after check-in.
• Responsible for cashiering duties, foreign exchange transactions, night audit tasks, and settlement upon guest departure.
• Handle walk-in counter reservations at all times and process call-in reservations when the reservations section is closed.
• Provide friendly and courteous service to guests and respond promptly to requests and inquiries.
• Resolve guest complaints/requests and liaise with relevant departments for immediate follow-up.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Check and convey messages, mail, and packages to guests.
• Assist at the Information counter, Foreign Exchange, Night Audit, and Business Center as assigned.
• Have knowledge of hotel rate codes, package segmentation, discounts, and handling procedures.
• Handle safe deposit boxes following policies and procedures.

Qualifications:

• Experience as a Receptionist in 5-star hotels.
• Customer service and data entry experience.
• Multitasking and time management skills with the ability to prioritize tasks.
• Proficient in Microsoft Office suite.
• Ability to work flexible hours.
• Highly responsible, reliable, and professional in presentation.
• Proficiency in German language is advantageous.

Additional Information:

Team and Working Environment:

Rixos The Palm Dubai Hotel & Suites is a multi-award-winning family beach destination located on the iconic Palm Jumeirah Dubai.

At Accor, we are Heartists!

Are you ready to put your heart at the center of everything you do? If so, join our team of Heartists at Rixos The Palm. We seek to engage personally and meaningfully with our guests and each other, delivering heartfelt hospitality in an engaging, enthusiastic, and professionally rewarding environment.

Remote Work: No

Employment Type: Full-time