Front Office -Receptionist

AccorHotel; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality group in Abu Dhabi is looking for a Front Office Receptionist to provide exceptional service to guests and handle various front desk operations. The ideal candidate should have experience in 5-star hotels, strong customer service skills, and proficiency in Microsoft Office. This full-time role does not involve remote work and requires multitasking abilities in a fast-paced environment.

Qualifications

• Experience working as a Receptionist in 5-star hotels.
• Ability to work flexible hours.
• Highly responsible and reliable with professional presentation.

Responsibilities

• Register and process check-ins for all arrivals.
• Handle guest checkouts efficiently.
• Resolve guests' complaints and requests.

Skills

Customer service

Data Entry

Multitasking

Time management

Microsoft Office Suite

Additional language skills

Job description

Front Office Receptionist

An exciting opportunity has arisen for a Front Office Receptionist to join Rixos Premium Saadiyat Island.

What you will be doing

• Register and process check in for all arrivals.
• Handle guest checkouts efficiently and professionally.
• Update guest information into the computer after a complete checkin.
• Accountable for cashiering duties foreign exchange transactions night audits tasks and settlement upon Guests departure.
• Handles walkin counter reservations at all times and process call in reservations when the room reservations section is closed.
• Provide friendly and courteous service to guests and respond promptly to all requests and inquiries at all time.
• Resolve guests complaints / requests and liaise with the department concerned to ensure immediate followup.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Check and convey message mail and package to Guests.
• Assist at the Information counter Foreign Exchange Night Audit and Business center as and when assigned.
• Have knowledge of the hotel rate codes package segmentation discounts and how to handle each.
• Handle safe deposit boxes in accordance with policies and procedures.

Qualifications

• Experience working as a Receptionist in 5 Hotels.
• Customer service & Data Entry experience.
• Multitasking and time management skills with the ability to prioritize tasks.
• Proficient in Microsoft office suite.
• Ability to work flexible hours.
• Highly responsible and reliable with a professional presentation.
• Additional language will be an advantage.

Additional Information

Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.

At Accor we are Heartists! Are you ready to put your heart at the center of everything that you do If so then join our team of Heartists at Rixos Premium Saadiyat Island every day we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging enthusiastic and professionally rewarding.

Job details

• Remote Work: No
• Employment Type: Fulltime
• Key Skills: Abinitio, Arabic Speaking, Babysitting, Advocacy, Administration Support, Humming Bird
• Experience: years
• Vacancy: 1